2. What Information We Collect 

We may collect and process the following personal data: 

• Contact Information: Name, company name, email address, phone number, job title 

• Business Details: Enquiry content, project specifications, uploaded files (e.g., CAD drawings, PDFs) 

• Technical Data: IP address, browser type, operating system, time zone, and usage patterns 

• Marketing Preferences: Your preferences regarding receiving marketing communications 

3. How We Collect Your Data 

We collect personal data through: 

• Our website contact forms and RFQ submissions 

• Direct communications (email, phone, or meetings) 

• Online interactions, such as cookies and analytics tools 

• LinkedIn or other business networking platforms 

4. How We Use Your Information 

We use your personal data to: 

• Respond to enquiries and provide quotations 

• Fulfil contracts for fabrication, machining, or assembly work 

• Maintain business relationships and manage accounts 

• Improve our website and user experience 

• Send occasional marketing updates (where consent has been provided) 

• Comply with legal and regulatory obligations 

5. Lawful Basis for Processing 

We only process your data where we have a lawful basis to do so, including: 

• Consent: You have given clear permission 

• Contractual necessity: Processing is required to fulfil a contract or pre-contract enquiry 

• Legal obligation: Compliance with UK law 

• Legitimate interests: For operational efficiency, marketing (where permitted), and client relationship management 

6. Data Sharing 

We may share your data with trusted third parties such as: 

• IT and cloud service providers (e.g., CRM, email, hosting) 

• Delivery and logistics partners 

• Legal or regulatory authorities (where required) 

All third parties are contractually bound to protect your data and comply with data protection laws. 

7. International Data Transfers 

ABTS primarily stores and processes data within the UK. If we transfer your data outside the UK or EEA, we ensure that it is adequately protected through appropriate safeguards. 

8. Data Retention 

We retain personal data only for as long as necessary: 

• For enquiries: up to 2 years 

• For customer and supplier records: up to 7 years (for legal/accounting purposes) 

• For marketing: until you opt out or withdraw consent 

9. Your Rights 

You have rights under data protection law, including to: 

• Access your personal data 

• Correct inaccuracies 

• Request deletion 

• Restrict or object to processing 

• Data portability 

• Withdraw consent (where processing is based on consent) 

• Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk 

10. Cookies and Tracking 

Our website uses cookies to enhance your browsing experience and collect anonymised usage statistics. You can manage cookie preferences via your browser settings or our cookie banner. 

11. Changes to This Policy